Front Office Staff - This job requires that you be comfortable dealing with the public both in person and on the phone. They are responsible for entering & maintaining the reservation system in a current status. You will need to learn about the activities offered at GNWW and be able to answer questions and assist customers with reservations.
Responsibilities: Entering, changing and closing reservations, printing management and trip reports, answer & direct incoming phone calls, help keep office & retail area clean. Help in photo department with cataloging, mailing and photo counter. Organize & maintain retail items, help customers with their purchases, check-in customers for float trips. Check-in inventory & restock the retail area, keep retail area clean. Help at the photo counter & answer incoming calls when not helping customers in the store.
Attitude - Front office personnel have the first contact with Great Northern Guests. It is crucial that the guest feels comfortable and welcome from the moment they walk through the door. A positive attitude will help the guest feel welcome. There are a number of ways to project a positive attitude: being courteous, having a neat appearance, being orderly and efficient, and having a good knowledge of the area and Great Northern Whitewater services.
Your attitude reflects the company. An upbeat and positive attitude will help the guest leave with a positive and memorable experience. On the other hand, a negative attitude can only affect the over all view the guest has about the company. Always be pleasant and helpful.
Smile - A smile goes a long way and can often be contagious.
Kitchen Manager - This person is directly responsible for the daily operations of all food -related aspects of GNWWR. This person will need to have an understanding of scheduling the kitchen staff personnel and scheduling meals for the various raft trips. The manager is in charge of ordering and procurement of those foods and supplies necessary for the smooth operation of the kitchen and caboose. He/She must be able to adapt to changes in regards to scheduling due to bad weather, extra trips, low numbers, special requests, etc.
The kitchen must be organized, for ease of use for not only the kitchen staff, but also for the river guides, who are required to clean up after their trips. This person oversees and participates directly in the meal preparation, packing, scheduling, and cleaning in the kitchen and the day-to-day operations involving the caboose operation. Note: There is a small amount of heavy lifting.
Caboose Worker - This person is directly responsible for selling taking orders, food & beverage prep, stocking, maintaining equipment and cleaning in addition to those duties as directed by the kitchen manager. They will make lattes and espressos. Duties also include helping prepare & serve breakfast to rafters. He/She is in charge of deck cleanliness including watering the planters, and adjacent flowerbeds. This is a revenue producing position, therefore this person must be able to balance out the till at the end of their shift.
Whitewater River Guide -
A person who is in above average physical condition who is skilled on mountain rivers in all or any of the following crafts: 14'-18' Inflatable rafts using both oar frames and paddle assisted, inflatable kayaks, sea kayaks and canoes. This person must be trained in water safety and boating techniques, must be qualify in Wilderness first aid and knowledgeable in the interpretation of the Glacier National Park ecosystem, geology and history. This person must be capable of guiding clients of many ages and abilities in varying weather conditions, in order to provide an entertaining, educational and safe experience both on and off the river.
- Participation in daily meetings, safety talks, group evaluations, river rescue classes & interpretive classes.
- Daily work includes rigging boats and paddles, loading boats, packing food, packing tents and overnight gear, de-rigging boats, washing boats and all raft gear and proper storage and repair of needed equipment.
- Daily work on full days, dinner trips and overnight trips will include the preparation before trip. All these trips require set-up, cooking and clean up of camp meals. Also the set-up of tents, stoves and port-a-pots on campsite. Kitchens clean up at the Raft Company afterwards. The cleaning of stoves and cooler food boxes. All tents and sleeping bags must be hung and dried and stored a way properly.
- Qualified guides may drive clients in vans; buses and commercial vehicles with loaded raft trailers.
- Over all assistance with any duties left unfinished and first-class attention to our guests and teammates.
Qualified candidates with no prior guiding experience are required to attend our new guide training school in early June. Our training program is free of charge and will help you learn the technical skills, strokes and maneuvers you will need to learn how to guide yourself and others through the rapids. This is a unique and exhilarating way of learning a completely new way of experiencing the water, regardless of age or previous level of boating.
The basic instructional areas within our guide training include:
- Equipment selection
- Basic and more technical whitewater strokes
- Reading river flows, lines
- Running rapids
- Swiftwater rescue and evacuation techniques
- River etiquette
Upon completion of our new guide training school candidates must pass our written, river rescue, and on river skill tests.
This position requires: Current Wilderness First Aid or higher (Most of our guides are Wilderness First Responders), and current Cardiopulmonary Resuscitation Certification. Great Northern can help arrange classes upon arrival if needed.
First Aid Class contact info:
Aerie Backcountry Medicine- http://www.aeriemed.com 406-542-9972
Remote Medical International- http://www.remotemedical.com 800 597-4911
Guides that meet insurance and age requirements are encourage to get a Commercial class (A) or (B) driver's license, With Airbrake and passenger endorsement. Great Northern will send you information on how to go about getting a commercial driving license.
All guides who are accepted to the Great Northern Whitewater Team will be required to have the following equipment before arriving to work.
- Type III or V PFD. Or life Jacket
- River knife
- Dry Bag
- Rain Gear / Dry top or wet suit
- River Straps
- Throw Bag
- Flip lines
Great Northern Whitewater can usually get great deals on most equipment especially on dry suits and tops.
Guides Overview - Put simply, the guide's position is an extremely challenging one and not one that can be mastered in a short period of time.
The Guides job involves lots of hard physical labor. We often end up moving literally tons of rafts and gear several times each day. To facilitate the moving of rafts and gear we loaded it onto trailers and it is then driven to the designated launch sites. There naturally ends up being lots of physical labor involved. In order to thrive in this environment, guides must have strong backs and truly enjoy hard physical work.
Though the rigging and de-rigging of gear can be taxing, the skills you can learn as a guide combined with the experiences you will have with people and wildlife while on the water can be life altering. A good guide will use his/her excitement, enthusiasm & knowledge to bring clients to a level of understanding and appreciation for their surroundings. You will change lives daily and make life-long friends in the process.
Naturally, as a guide, you will be ultimately responsible for people's safety and well being and will be able to hone your teaching, rafting and kayak skills in this endeavor (hopefully you'll never have to employ your first-aid skills, but that could happen too.) Here too, comes in an opportunity to really refine your personal skills and learn to deal with and relate to people effectively. You'll learn to be their friend while still maintaining their respect for you as a guide. You'll develop interpretive skills and knowledge of the Glacier flora and fauna, and learn ways to present it to people in an entertaining and interesting manner. Most important, you'll develop leadership skills and learn to read people and weather in an effort to make the common sense decisions on which their lives and safety ultimately will depend.
At the same time you'll be oaring or paddling, kayaks and rafts logging 4-9 hours each day. You'll be rafting and paddling in one of the most beautiful spots in the world. Rich with wildlife and birds and alive with wild hydraulic fast moving currents and deep pools, sudden wind changes and all the dynamics that goes along with paddling in Montana. Surrounded by 7-8000 foot peaks in every direction, the mountains are studded by hanging glaciers that tower above rich spruce and hemlock forests. Which in turn are filled with the full range of Montana's wildlife.
Almost all guides have ended up staying for a least one full season, and many have returned for several years. Our guides make-up an important part of our company, and so we do everything we can to nurture them and make sure their experience is a rewarding one. We consider them all family. In order to make sure this family is a happy one we take great pains to go through an extensive interview/application process to make sure the fit is good one for all involved.
Bus / Van / Drivers - Drivers are required to be at least 25 years of age and carry a Commercial class (A) or (B) driver's license, With Airbrake and passenger endorsement. All drivers will be drug tested and meet all insurance qualification. Drivers will be responsible to maintain and clean of all GNR vehicles within the Great Northern vehicle fleet. Including all bus vans, trucks, suburbans and lawn equipment. All vehicles will be checked daily for fluid levels on engines, transmissions, transfer cases, and rear ends. Drivers will fuel vehicles at the end of each day to ensure that the fuel levels remain above half full.
Drivers are required to do a daily walk around of each vehicle, as well as run a daily vehicle safety inspection. Will document all fuel and fluid levels and any other problems, like strange sounds or vibration found during the driving or inspection of each vehicle. All this will be posted in each vehicle log Book.
Drivers are to maintain contact with river coordinator and office personal for departure of each trip and will maintain a schedule sheet for pick up of guest and delivery to the river accesses points. Will handle all pick-ups at local campgrounds and motels.
Maintenance/Grounds - Our maintenance position covers a wide area of duties, Must be a person with a wide variety of talents and a great deal of energy. He must enjoy every thing from cutting the grass on the resort grounds and planting flowers to painting the railings on the cabins to doing plumbing and a whole lot more.
We thank you for your interest and look forward to getting to know you better. Please don't hesitate to be in touch with any questions you might have.
Contact: Carl Motes-Conners (406)387-5340 or 800-735-7897